Refunds & Returns Policy

At KandyLand Co., our refund policy is active for 30 days, giving you a full month to return items from the date you receive them.

Eligibility for Returns To qualify for a return, your item must be in the same condition that you received it: unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return To start a return, contact us at support@KandyLandCo.co . Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact for Returns For any inquiries regarding returns, feel free to contact us at support@KandyLandCo.co or use the chat feature on the bottom right-hand side of our site.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Items Not Eligible for Return We cannot accept returns on sale items or gift cards.

Exchanges To exchange an item, return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Address Returns should be sent to the address provided in the return instructions after your return request has been accepted.

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